Contact support

The system blocks an account automatically when fewer than 10% of the ordered numbers receive an SMS. This usually happens with software or proxies that order many numbers to check them. Set up your software so that it registers accounts, not only checks numbers.
If you do not use software, write to support: give your User ID and describe what you use the numbers for.

If no SMS arrives, the money goes back to your balance automatically. To withdraw the rest of your balance, write to support and send a Payeer or PerfectMoney account or a USDT BEP-20 wallet. We send the money within 14 days.
We are responsible for receiving the SMS. If the site you registered on blocks the account later, we cannot refund the number.

Open the deposit history and press «Check payment status». Some payment methods show the payment link only after you pay. Crypto payments through Heleket or 2328 usually arrive in 1–5 minutes. After paying with Alipay, activate the promo code you received.
The Russian and English versions of the site have separate balances: switch the language and check the balance there.
If the payment went through but your balance did not change within 15 minutes, write to support and attach a screenshot of the payment.

• Check that you chose the right service in the list. If the site sends the code under another service name, the SMS will not reach the number.
• Wait 2 minutes. No SMS — cancel the number and take another one. Cancelling is free: the money goes back to your balance.
• Try up to 7 numbers. Then change the operator or the country of the number.
• Register from a phone or another browser, clear cookies or use incognito mode. Your IP should be from the same country as the number.
• The number page shows the average SMS time for this service. If it is not shown, there is not enough data yet. This does not mean the SMS will not arrive.
• If you do not cancel the number, the money goes back automatically after 20 minutes.

Mobile operators give numbers to new owners about every 3 months. The new owner gets the number, but an old account on the site may still be linked to it. Cancel the number and take another one. The money goes back only if no SMS arrived.
If Telegram asks for an email or Telegram Premium, or blocks the number, this is a decision of Telegram itself. We cannot change it.

This usually happens when you request a new code before the first SMS arrives: the site then accepts only the latest code. Wait for the first SMS before you request another one. If the code still does not work, write to support and attach a screenshot from the site where you register, with the number and the error visible.

• Make sure SMS confirmation of payments is on.
• Do not use a virtual card, or choose another payment method.
• The country of the card and your IP should match.
• Check the card details and the balance.
• Try another bank card.

Before you sign in, the site shows the lowest prices of the past week: real purchases were made at these prices. Prices depend on demand and change during the day. After you sign in, you see the current prices. To avoid paying more than you expect, set a maximum price in your profile.

Yes, from 1 day on our long-term rental site. The two sites have separate balances. To move money from this site to the rental site, write to support and give the email of both accounts.